1. Who we are
AA Thornton Ltd
1/7 High Street
Kettering
Northamptonshire
NN16 8ST
The preferred way to contact us is by email to esales@aathorntonjeweller.com and we will make every effort to respond within one working day.
2. Delivery
We will deliver only to the UK.
We will make every effort to dispatch orders within 2 working days. If for any reason we find that the items are not available (and lets be honest no stock control system will be correct all the time) we will contact you offering you the option to have your card refunded or wait until the item is available.
Delivery is free of charge and will need to be signed for so you will need to make sure somebody is in.
3. Returns Exchange or Refund
You can return the items for a refund or exchange and have 14 days from the despatch date shown on your receipt to do so.
Before you return anything however you must first email us quoting the receipt number and our stock number which you will find on the receipt included with the delivery. Please indicate clearly in the email the reason for the return and whether you would like a refund or an exchange.
We would recommend that you use a signed for service and keep your proof of postage.
Returned items must be in their original condition complete with boxes and packaging. We will not refund the return postage cost unless the item is faulty.
4. Security of Card payments
We use WorldPay merchant services to capture your card details and process the payment. As such we do not process or store any of your card information on this site. This is much safer for you than websites
that incorporate their own payment facilities as sometimes they may not be particularly secure.
5. Registered Office
AA Thornton Ltd, 93 Headlands, Kettering, Northamptonshire, NN15 6BL
Registered in Cardiff - No 5415161